If you are already in our remote support queue you can skip to Step 6.


Step 1: Download the remote support tool from http://help.cplc.co.

 

Step 2: Open the program, you will see a window like the below.

Using your mouse, click and drag the “Remote Support” icon onto the “Applications” folder.



Step 3: Open the remote support tool from the Applications folder.

(You can use Shift+Command+A to quickly open the Applications folder)



Step 4: You will see the following window.


 

 

 

 

 

 


Click "Accept" to continue.



Step 5: You will be asked for your name, company and phone number. Once you have filled out the information click “Submit (Secure)” and you will be placed in the support queue.

Your engineer will now be able to connect to your computer, but they will only be able to see your screen. To be able to control your computer and assist you, there are some further security settings we must update.


 

Step 6: Open System Preferences and select “Security & Privacy”

 


Step 7: Select the “Privacy” tab, scroll down to “Accessibility” and then click the padlock to make changes. This may prompt you for your login password if you have one set.


 

Step 8: Ensure the checkbox next to the Remote Support software icon has been ticked. This will grant your engineer permission to control your computer during the one-time support session.

 

 

 

 

 

 

 

 

 

 

 

 

 

That’s it! The Communicate engineer will now be able to control your computer until the support program is closed.


Communicate PLC

Phone: 0800 404 8888

Support: https://servicedesk.communicateplc.com

Email: servicedesk@communicateplc.com